Going above and beyond to exceed the expectations of teammates and clients.
Supporting and encouraging teammates’ efforts to deliver exceptional service.
T
TEAMWORK
One team united; it’s not about who’s right; it’s about what’s right.
Communicating honestly, openly and with compassion to foster trust and build strong relationships with teammates, clients and suppliers.
Creating positive team spirit by supporting teammates’ efforts and working collaboratively to achieve goals.
R
RESPECT
Treating teammates, clients and suppliers with kindness and respect, because people always remember how we make them feel.
Taking time to listen and understand others’ points of view, because we genuinely care.
O
OWNERSHIP
Empowering employees to own their individual roles, and to take the initiative to delight clients.
Taking pride in our successes; taking responsibility for our failures.
Apologizing and doing what’s necessary to make things right when we fall short.
N
NURTURE
Developing lifetime relationships with teammates, clients, suppliers and our community, because great relationships allow us to accomplish
much more than we otherwise could.
Recognizing and rewarding employees’ outstanding achievements/efforts to delight teammates and clients.
Nurturing a sense of community around the water, for ourselves and our clients
Giving back to community, clients and team members.
G
GROWTH
Continuously striving to do better; our mindset is constant improvement.
Pursuing growth and learning at all levels and positions.
Embracing change, realizing the opportunities it presents.
Recognizing that a profitable company is essential for client and employee satisfaction, long-term growth and security, we protect the financial health of our company by practicing conservative fiscal management.
S
SEEK FUN
Because fun and enjoyment are key to enriching lives, we look for opportunities to incorporate this spirit in our work – for ourselves and our clients
