About Strong’s Marine
Est. In 1945 - Strong’s Marine is the authorized and primary dealer for Cruisers, Fairline and Regal Yachts in the Tri State area. We are also the New York Metropolitan’s premier dealer for Cobalt, Pursuit & Regal boats. Family owned and operated, our unsurpassed customer service and professionalism has earned us the title of #1 ranked dealer in the Northeast consecutively since 2004 by Boating Industry, and the first Marine Industry Certified Dealer in New York since 2006. With 8 on water locations on Long Island – Southampton (2), Mattituck (3), Cutchogue, Port Washington & Freeport, Strong's Marine continues to grow by attracting and nurturing talented Team members who are passionate about delighting our Clients thru “Super Service” and having Fun together.
Strong’s Marine continues to grow and is currently seeking a qualified Marine Service Manager for our Mattituck locations. With a culture of recognition and reputation for excellence, Strong's Marine is the ideal organization in which to develop a long and successful career!
Whether you have experience in the Marine industry, are currently working in the Automotive industry and are looking for a change, or you have a passion for providing excellent customer service this could be the right place for you!
Position Summary
This managerial role is responsible to satisfy client demands for technical services in a productive and profitable manner to the delight of our Clients. Our candidate will thrive in being both a dealership and a customer advocate by carefully choosing thoughts, actions, and tools that build a positive, lasting relationship.
Education & Experience:
To perform this job successfully you’ll have excellent interpersonal and communication skills, computer literacy, and the ability to manage multiple projects at one time.
Bachelor’s degree preferable
2-5 years supervisory or management experience
Marine or Automotive related experience encouraged
Exceptional Client Service Skills
Exceptional multitasking, planning and scheduling skills
Knowledge of Inventory Management, Supplier Relations and Operations
Problem Solving and Decision Making
Passion for Boating & Delighting Clients
Team-oriented, Self-motivated and Process Driven
Well Organized with a Neat Appearance
Essential Duties & Responsibilities
Conduct business in a respectful, professional, and ethical manner always.
Communicate professionally with Internal and External Customers as appropriate.
Proactively seek ways to improve profitability and grow the Strong’s brand in service and sales business.
Nurture positive and productive working relationships with Customers and Team members.
Follow workflow processes and make recommendations for improvement where appropriate.
Using 5S methodology maintain safe, properly equipped, and well-organized work environment.
Seek out and implement ongoing improvements listening carefully using Teamwork principles.
Maintain confidentiality of information where appropriate.
Job Specific Duties
Conduct consistent day-to-day service operations in accordance with established culture, policy and procedure understanding that delighted, loyal clients are the key to ongoing success and growth.
Support your location’s General Manager in providing effective guidance for those throughout your facility in maintaining appropriate demeanor and professionalism that will strengthen client respect and improve our Customer Satisfaction Rating.
Collaborate with location General Managers and Service Managers at other locations to share information, support one another, and develop best practices to provide a uniform, high level, personable experience in delighting Clients and Employees.
Support compliance of all local, state, and federal laws and accounting principles including regulations regarding boating and boating safety, environmental protection, employment, and other areas.
Maintain regular communication with clients to provide information of value and ensure that clients’ needs are met.
Understand performance measurables and engage a path to continuous improvement.
Maintain Key Service Performance indicators and provide regular feedback to Team Members.
Proactively manage a year-round seasonal service plan for each Client/Boat combination.
Manage Service function to complete Client requests for service in a consistent and timely manner.
Manage sub-contractors on quality, price, delivery, and valid insurance/certifications.
Manage performance level of 8-12 hours scheduled work minimum for each technician.
Manage performance level of work order finalization and billing within 2 days of work completion.
Maintain integrity of promise dates based on Client needs and supplier/shop capacity.
Develop and maintain a professional service team through skills development and mentoring.
Develop and maintain a professional service team capable of remote service as needed.
Develop and maintain a professional service team capable of 6-7 Day coverage as needed.
Develop Service Advisors as a significant resource to our salespeople.
Work with the General Manager to complete annual evaluations of all subordinate work performance on time.
Collaborate with the General Manager to ensure the location Yard Manager is aware of daily scheduled work and supporting in day-to-day needs of the service team.
Benefits
In return for your excellent skills and abilities we provide a comprehensive benefits package including:
Competitive salary and bonus program
Medical, dental and vision plans
A generous 401k employer match
Profit sharing
Paid vacations, holidays, and sick time
Training & ongoing development
Dynamic team environment
Use of rental boats
Discounts to our restaurant
Discounted marine services
Job Type: Full-time
Pay: $85,000.00 - $100,000.00 per year
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